Shipping policy

Shipping Policy

Last updated: 15 December 2025

This Shipping Policy outlines how Montvell processes and delivers orders placed through our website.

Order Processing

All orders are subject to acceptance and availability.

In-stock items are typically dispatched within 1–3 business days following order confirmation.
Bespoke or made-to-order items have extended processing times, which will be communicated at the point of purchase or design approval.
Orders are processed Monday to Friday, excluding UK public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking details where applicable.

Shipping Destinations

Montvell currently ships:

Within the United Kingdom
International destinations (subject to availability and destination restrictions)

If your location is not listed at checkout, please contact us prior to placing your order.

Shipping Methods & Delivery Times

Delivery times are estimates and commence from the date of dispatch, not the order date.

United Kingdom

Standard Delivery: 2–5 business days
Express / Next-Day Delivery: 1 business day (where available)

International Delivery

Standard International: 5–10 business days
Express International: 2–5 business days

Delivery times may vary depending on destination, customs clearance, and local courier services.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Shipping method selected
Order value

Any applicable duties, taxes, or customs charges for international orders are the responsibility of the customer and are not included in the shipping cost unless stated otherwise.

Insurance & Tracking

All Montvell shipments are:

Fully insured for their declared value
Tracked, where the courier service supports tracking

A signature may be required upon delivery for security purposes.

Customs, Duties & Taxes (International Orders)

For international shipments:

Customers are responsible for any import duties, taxes, or customs fees.
Montvell is not responsible for delays caused by customs processing.
Refused or unclaimed shipments may be returned at the customer’s expense.

Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact us within 48 hours of the scheduled delivery date so we can investigate with the courier.

Montvell cannot be held responsible for delays caused by: